The International Standards Organization's many products have become the default for improving performance across the globe. Despite its popularity, many users fail to capture the full improvement promised by ISO and its proponents. We believe that while the ISO approach can add value, it is fundamentally flawed and incapable of delivering the long-term, sustainable results of other approaches. In this series of blogs, we explore what makes ISO incompatible with our changing world and present a simpler approach to managing your business that can deliver what ISO has long promised.
In the previous two articles, we discussed why ISO management systems aren't compatible with long term results and the first step in your Operational Excellence journey, discovering where you are to identify where you need to go. In this final article, we'll discuss the key principles, incomplete or missing from ISO management systems, which are necessary to get the long-term, sustainable results you were promised: leadership and culture.Read the rest of this entry »