Case Study

Technology and growth strategy for a staffing firm

Helping a multibillion-dollar staffing firm grow revenue by 10% by revamping technology strategy

A large staffing firm experiencing low fill-rates needed help identifying levers to increase assignment throughput, with a focus on technology functionality enablement. Silos between IT and key BUs resulted in IT deploying technology without key user inputs and proper change management. Through a 10-week project, WP&C provided Quick Win recommendations that would increase revenue by 10% in the short term, as well as digital strategy and investment recommendations that would provide a competitive advantage in the long term.

Legacy systems prevented the company from integrating new technology and key functionality. The company needed a fresh perspective on the key capabilities for future competitive edge, growth, and increased productivity. The firm also required guidance on the technology stack, integration, functionality, and proper front-line use to reach their goals.

1. Identified levers and capabilities to get right across the value chain:

Kelly Services Case Study 1 v1

2. Identified root causes of candidate drop-offs and fixes
across tech, process, and the organization to increase assignment throughput:

Kelly Services Case Study 2 v2

 

  1. Developed quick-win opportunities including user-centric training of existing tools, improved inter-departmental handoffs, and fit-for-purpose onboarding with a better candidate experience
  2. Adjusted investment priorities to create competitive differentiation capabilities for the long run (e.g., rich data environment, search)
  3. Established capabilities critical for the execution of the digital strategy—Biz-IT integration capability; risk management framework; Solutions Engineering
  4. Sharpened digital strategy—defined what to own vs. buy an alternative roadmap to middle office capability enabled by microservices:

Kelly Services Case Study 1 v1-1

 

WP&C provided the client with clarity on how to gain latent value from deployed technologies and offered an insightful, actionable view of key functionalities to enable a competitive edge. WP&C helped align the siloed organization to move forward and reap benefits in the near and long term.

Short-Term Benefits:

  1. 10% expected increase in assignments, revenue, and gross profit
  2. Improved candidate experience
  3. Higher redeployment rate
  4. Internal alignment on projects to prioritize and accelerate vs. pause vs. mitigate risk
Long-Term Benefits:
  1. Competitive differentiation protected by key technology investments
  2. Reduced technology risk
  3. Lower cost to serve

Legacy systems prevented the company from integrating new technology and key functionality. The company needed a fresh perspective on the key capabilities for future competitive edge, growth, and increased productivity. The firm also required guidance on the technology stack, integration, functionality, and proper front-line use to reach their goals.

1. Identified levers and capabilities to get right across the value chain:

Kelly Services Case Study 1 v1

2. Identified root causes of candidate drop-offs and fixes
across tech, process, and the organization to increase assignment throughput:

Kelly Services Case Study 2 v2

 

  1. Developed quick-win opportunities including user-centric training of existing tools, improved inter-departmental handoffs, and fit-for-purpose onboarding with a better candidate experience
  2. Adjusted investment priorities to create competitive differentiation capabilities for the long run (e.g., rich data environment, search)
  3. Established capabilities critical for the execution of the digital strategy—Biz-IT integration capability; risk management framework; Solutions Engineering
  4. Sharpened digital strategy—defined what to own vs. buy an alternative roadmap to middle office capability enabled by microservices:

Kelly Services Case Study 1 v1-1

 

WP&C provided the client with clarity on how to gain latent value from deployed technologies and offered an insightful, actionable view of key functionalities to enable a competitive edge. WP&C helped align the siloed organization to move forward and reap benefits in the near and long term.

Short-Term Benefits:

  1. 10% expected increase in assignments, revenue, and gross profit
  2. Improved candidate experience
  3. Higher redeployment rate
  4. Internal alignment on projects to prioritize and accelerate vs. pause vs. mitigate risk
Long-Term Benefits:
  1. Competitive differentiation protected by key technology investments
  2. Reduced technology risk
  3. Lower cost to serve

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