Unlock sustainable, industry-leading performance with an organization that is resilient to (and learns from) inevitable human errors
Try as you might, you’ll never stop people from making mistakes. Unfortunately, that’s what organizations try to do, and, predictably, people keep making costly mistakes that weigh down the business. The much more effective approach is to make the business resilient to inevitable mistakes. Focus on catching mistakes earlier—when their impact is much lower—and ensure the organization and people learn from mistakes.
Getting H&OP right means reducing risk in all areas of your business, including cyber, operational, and financial risk. It also means getting all levels of the organization working together to control risks and improve performance outcomes. If your business has people in it, it will benefit from H&OP.
The primary challenge to human and organizational performance is complexity—a multidimensional issue that also adds tremendous unanticipated costs. Complexity consumes disproportional resources, slows organizations down, and adds significant operational risk. WP&C’s H&OP expertise is rooted in a deep understanding of complexity and how it affects organizational performance.
Failures typically result from a breakdown of capabilities, planning, or communications. Addressing failure requires first identifying what went wrong and why, and then taking action to prevent those errors from occurring again.
TOP 5 CAUSES OF PERFORMANCE FAILURES
Our approach connects the five H&OP principles to your operating model, operational culture, management system(s), and leadership. We engage the team at every level—leadership, management, and workforce—and we minimize the time it takes to get real results.
Businesses that successfully implement H&OP practices recognize there is no single lever to drive improvements. Instead, leaders at these organizations recognize a shared set of truths about how to improve and sustain performance:
Install easy-to-use systems, processes, and tools to elicit feedback from every level
Be open to receiving honest feedback and actively seek out the drivers of error
Be nimble and responsive to employee feedback and indications of pending failures
Companies that focus on H&OP take a different approach to improving performance and sustaining the gains. Key to this approach is addressing the effects of complexity on your operations.
TRADITIONAL APPROACH (hard to sustain and do at scale): Train people to do their jobs; managers give direction and hold people accountable; eliminate opportunities for errors to be made; and manage risk.
H&OP APPROACH (gives leverage at every level): Train with a focus on learning and improvement; leaders and employees collaborate to get the job done right; accept that errors will happen and build resilience into operations; manage the sources of risk.
“WP&C is helping us transform our business. Their insights are phenomenal!”
“Wilson Perumal & Company's approach treats complexity as the enemy. Declaring war is the most direct route to an efficient, profitable enterprise. We declared war on the complexity in our portfolio, resulting in streamlined customer offerings and a more nimble business.”
“This was a quick and painless way to understand our true product profitability, and it challenges how we think about our business. I am extremely pleased with the results.”
“WP&C’s insights into our portfolio, cost structure and growth drivers have changed the way we think about our business. The brand management playbooks they developed for the business will be critical to how we make decisions going forward.”
“I have been more than pleased with what you have been able to accomplish in this time. Beyond my expectations...Spectacular!”
“Fantastic piece of work! You’ve really shed a lot of light on our business. Inmarsat will benefit enormously from your contribution and we will be using your structured thinking to guide us through the decision-making to come.”
“If you take all six times [past projects] where we looked at this, over the past ten years, and rolled them all up together, and multiplied by ten, it would still not be as good as this work.”
“Army personnel credit the collaboration between Joint Munitions Command, CAAA's higher headquarters, and consulting firm Wilson Perumal & Company for identifying areas to improve the munitions distribution process.”
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