Operational Excellence

Build the structures, systems, and practices needed to execute consistently and successfully in a complex world. Increase process and organizational performance while reducing operational risk.

A crisis of execution

In a recent survey of 400 global CEOs, the ability to execute topped the list of some 80 challenges facing corporate leaders that also included innovation, geopolitical instability, and top-line growth. The ability to simply 'get things done' is getting harder than ever in the Age of Complexity.

We don’t have to look far to find examples of this 'crisis of execution':

  • Deepwater Horizon drilling rig explosion and oil spill, where a series of low-level process failures escalated into a catastrophe
  • Flower delivery service 1-800-FLOWERS fails to deliver thousands of Valentine’s Day orders due to weather, triggering a brand backlash
  • Widespread procedure and control breakdowns at Wells Fargo result in over $1 billion in fines and affect millions of customers
  • A financial services company so crippled by complexity that the CEO told us they could “no longer execute”

Why executing in a complex system is different

Unfortunately, there is a vicious cycle at work: in response to poor execution, companies are adding programs, tools, and people, which frequently increase complexity and further impair execution. Many traditional solutions, such as Lean Six Sigma, were designed for more 'linear' systems. But executing in a complex system requires different approaches, because events:

  • Are too complex to anticipate
  • Develop so quickly there is not time to address them
  • Occur too infrequently to understand
Vicious complexity cycle chart

Executing in a complex world

 Wilson Perumal & Company has developed a holistic approach to execution excellence—one that accounts for new dynamics such as distributed employees, faster markets, higher complexity levels, and the requirements to remain cost-efficient, safe, and fast. A critical component of strategy development today is the need to ‘design for execution.’ Further, executing strategy is about being able to execute day-to-day at all levels of the organization. Our unique approach is anchored around four components:

Strategy Design

Strategy design that includes the necessary implementation and resourcing plans

Operating Model

Structuring the operating model to allow for strategy execution—removing the barriers which often make effective execution hard or even impossible

Integrated Management System

Development of a simplified Integrated Management System (IMS), which provides the underlying framework for optimal day-to-day functioning of the business

High Reliability Culture

Building of a High Reliability Culture, which addresses the norms and behaviors of people who operate within that framework

We understand high-reliability organizations 

Low-probability/high-consequence events occur more often in the new, complex environment in which companies operate—consider BP’s Deepwater Horizon oil spill, the Fukushima Daiichi nuclear reactor meltdown, the West Fertilizer plant explosion, and the Takata airbag recall.

A select few organizations have defied this trend. High-reliability organizations (HROs) have demonstrated extraordinary levels of performance, even in highly-complex operating environments. We help companies implement strategies that enable HRO's to maintain a remarkably low number of mishaps while performing complex and inherently hazardous tasks.


WP&C execution service offerings

We work with companies like yours to build or enhance execution capabilities. We are experts in driving execution on important initiatives, ensuring the value of your strategy is realized in four areas:

  • Management System Simplification. Simplify and consolidate overlapping management system processes to align decision-making and manage risk
  • Culture Measurement & Change. High-performing organizations are deliberate about their culture. We can help you measure and improve yours.
  • Operating Model Redesign. An operating model is a framework for execution and should change and adapt to new conditions. Yet many urgently require a redesign or update.
  • Execution support. We get things done! We’re masterful in driving change in a complex (often distributed) environment.
people working on a worksite

Learn how we helped a multibillion-dollar employment staffing agency increase revenue by $120M

“WP&C is helping us transform our business. Their insights are phenomenal!”
Dave Hoogmoed
Dave Hoogmoed, President Land O’Lakes Purina Feed
“Wilson Perumal & Company's approach treats complexity as the enemy. Declaring war is the most direct route to an efficient, profitable enterprise. We declared war on the complexity in our portfolio, resulting in streamlined customer offerings and a more nimble business.”
Ed Lonergan
Ed Lonergan, President and CEO Diversey, Inc.
“This was a quick and painless way to understand our true product profitability, and it challenges how we think about our business. I am extremely pleased with the results.”
Fernando Palacios
Fernando Palacios, EVP and Chief Integrated Supply Chain Officer MillerCoors LLC
“WP&C’s insights into our portfolio, cost structure and growth drivers have changed the way we think about our business. The brand management playbooks they developed for the business will be critical to how we make decisions going forward.”
Hilliard Lombard
Hilliard Lombard, Managing Director Valeo Foods Group Ltd.
“I have been more than pleased with what you have been able to accomplish in this time. Beyond my expectations...Spectacular!”
Peter Benton
Peter Benton, COO Worldwide Clinical Trials, Inc.
“Fantastic piece of work! You’ve really shed a lot of light on our business. Inmarsat will benefit enormously from your contribution and we will be using your structured thinking to guide us through the decision-making to come.”
Rupert Pearce
Rupert Pearce, CEO Inmarsat plc
“If you take all six times [past projects] where we looked at this, over the past ten years, and rolled them all up together, and multiplied by ten, it would still not be as good as this work.”
Bill McNabb
Bill McNabb, CEO Vanguard Group, Inc
“Army personnel credit the collaboration between Joint Munitions Command, CAAA's higher headquarters, and consulting firm Wilson Perumal & Company for identifying areas to improve the munitions distribution process.”
U.S. Army News
U.S. Army News

Is your company ready for transformation?