A multi-billion big-box retailer improves operating profit by 11% by reducing space and range complexity
WP&C diagnosed the current space planning processes to understand where complexity was impeding the results. The team carefully analyzed usage patterns for current space configurations’ and evaluated their financial performance. Based on these findings, “display blocks” that were infrequently used were removed from the business to simplify future layouts, and a standardized Scorecard was developed, preventing future complexity from re-entering the business. WP&C redesigned and aligned key organizational processes such as Annual Space Review, Trial, Range Change, and New Store Opening processes to develop new business rules and change management processes to ensure the retailer would be able to sustain the benefits.