Unlocking growth for a behavioral health provider
A behavioral health provider was only delivering 54% of authorized therapy hours (54% clinical fulfillment/fill-rate). Processes in the organization grew without a focus on goals, efficiency, technology, or metrics management. The organization incorrectly believed that the tools (e.g., matching software) were inadequate. During a 4-week diagnostic, WP&C identified key levers to match supply with demand and implement quick-wins — producing initial results within weeks and long-term growth of 41%.
Despite its strong brand name, the organization had a long client waitlist and was struggling to meet demand — delivering a mere 54% of prescribed therapy hours (fill-rate). The company couldn’t pinpoint the bottleneck and mistakenly believed the issues were rooted in the inadequacy of their matching software instead of their processes.
WP&C uncovered significant role overlap and ambiguity that created process and organizational complexity around one of the firm’s most important value streams — therapist talent management.
WP&C conducted a 4-week diagnostic to identify opportunities for growth and transformation. The analysis determined the fastest route to growing the business was closing the therapist supply gap.
WP&C pinpointed the levers to increase the volume of delivered hours:
WP&C helped the firm quickly increase therapist supply and utilization via improved therapist recruiting, matching, and retention practices. A number of significant, immediately impactful transformations occurred:
Despite its strong brand name, the organization had a long client waitlist and was struggling to meet demand — delivering a mere 54% of prescribed therapy hours (fill-rate). The company couldn’t pinpoint the bottleneck and mistakenly believed the issues were rooted in the inadequacy of their matching software instead of their processes.
WP&C uncovered significant role overlap and ambiguity that created process and organizational complexity around one of the firm’s most important value streams — therapist talent management.
WP&C conducted a 4-week diagnostic to identify opportunities for growth and transformation. The analysis determined the fastest route to growing the business was closing the therapist supply gap.
WP&C pinpointed the levers to increase the volume of delivered hours:
WP&C helped the firm quickly increase therapist supply and utilization via improved therapist recruiting, matching, and retention practices. A number of significant, immediately impactful transformations occurred: